Boosting your banking security
For a more secure and enhanced online banking experience
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We recommend that you:
- Always use a separate password for your Internet Banking login than the one you use for other websites;
- Create a relatively long and complicated password, with at least 8 characters, including lower and upper case letters, special characters, and digits. In this case, it is also important that you:
- Do not share your password via emails or otherwise with anyone else;
- Do not use personal identifying information such as birth dates or addresses;
- Do not use common phrases, names, titles, and dictionary words;
- Do not reuse your previously-used passwords.
- Make it a habit to update your passwords regularly. If you are doubtful that your account might have been compromised, immediately reset your password and notify your Relationship Manager.
- Do not access your Internet Banking using public or unsecured Wi-Fi networks. A secure Internet connection will require a password to access the network and display a "padlock" icon next to the network name.
- Always check your last login time when you access your Internet Banking.
- Never save your bank account numbers, identifying information, passwords, or other personal information on your devices. Even if it is saved, please ensure that device is password-protected.
- Enable two-factor authentications on your online banking. This will add a second layer of protection by asking you for an additional verification, thereby minimising the risk of your account being compromised.
- Only use encrypted websites that begin with "https://" for your online banking activities. The “s” in “https” signifies that it is a secure website to browse.
- Sign up for your financial activities to receive notifications for new credit and debit transactions, unsuccessful login alerts, password change alerts, and outgoing wire transfer alerts.
Credit Card SecurityThe below guidelines will help to secure your transactions:
- Keep your transactions’ receipts and review your statements for reconciliation purposes. Any unlawful transaction should be reported to AfrAsia Bank immediately.
- Check your balances and account statements online regularly.
- Keep a list of phone numbers at hand in case your card gets lost or stolen.
How to keep your machine and smartphone safe:
- Install antivirus software and set the software to update automatically;
- Keep the operating system, your internet browser, and the software on your devices up to date with the latest security updates and patches;
- Do not use the 'AutoSave' feature on websites to store your passwords;
- Secure your smartphone by enabling both passcode and biometrics as the lock feature. Note: the longer the passcode, the more difficult it will be to guess same;
- Keep a record of your device's make, model, and serial number in case it gets stolen;
- Do not leave your devices unattended in public or in easily accessible areas;
- Disable remote connectivity features such as Bluetooth when they are not in use;
- Do not plug an unknown USB drive into your computer.
