As part of the Bank’s responsibility to alert our customers and members of the public on current frauds and scams, it has been recently noticed that fraudsters are sending emails claiming that you need to ‘Upgrade your account to a new online banking version’. The fraudsters state that they are from AfrAsia Bank and inform you that if you do not update your account to a new version, all old versions will be terminated.

 

Please note that such email is FAKE and that AfrAsia Bank will NOT be sending such type of email. We strongly recommend that you exercise extreme caution in respect of such scams that intend to obtain money and personal information.

The Bank will NEVER send you any e-mail creating a false sense of urgency (such as ‘Upgrade your account’, ‘blocked accounts’, ‘change your password’, ‘incomplete OTP’ etc.). The Bank will NEVER invite you to click on a link to:

• upgrade your account
• access or update your personal information
• change or request your internet banking or email passwords
• request any other information pertaining to your accounts

 

AfrAsia Bank would also like to reassure you that we are closely monitoring the situation and remain at your disposal for any clarification and assistance.

 

Additionally, the website for Internet Banking is https://ib.afrasiabank.com/aafinpayc/. To safely login to your Internet Banking account, always navigate to www.afrasiabank.com and click on the Login button from our home page.

At AfrAsia Bank, we offer the One-Time-Password (OTP) feature, which is mandatory and provides an additional level of security to your accounts on Internet Banking, protecting you from any phishing attacks.

 

In the event you come across a phishing email, please report same to the Bank on the following email address: alert@afrasiabank.com or call on the 403 5500. If you have inadvertently provided above mentioned details on a phishing website, you are requested to immediately change your password for internet banking and your email account and contact your Relationship Manager.

 

Thank you for your understanding and our apologies for the inconvenience caused.